Shipping Policy

At A.M.E., each piece follows a slower rhythm.

From the moment your order is placed, it begins a considered journey—prepared, packed and dispatched with care.

Order Processing

All orders are typically processed within 24 hours.

We appreciate your patience while each piece is handled with care.

Once your order has been dispatched, you will receive a confirmation email containing your tracking details.

Estimated Delivery Times

• Australia: 2–5 business days

• International: 5–12 business days

Delivery times are estimates and may vary depending on the destination, customs processing, courier delays and other circumstances outside our control.

Shipping Costs

We offer complimentary shipping within Australia. Flat-rate shipping options are available for international orders and will be displayed at checkout.

International Duties & Taxes

A.M.E. covers applicable import duties on international orders, including orders shipped to the United States. You should not be required to pay these duties separately upon delivery.

Please note that duties paid by A.M.E. on the customer’s behalf are non-refundable. If an international order is returned due to a change of mind, incorrect size or personal preference, the duties paid by A.M.E. may be deducted from the refund.

Any local taxes or charges not included at checkout may remain the responsibility of the customer.

Tracking

All orders include tracking.

Once your order has been dispatched, you can follow its journey using the tracking information provided by email.

Courier scans may occasionally take some time to update. Delivery may also be delayed by customs processing, courier disruptions or unforeseen circumstances outside A.M.E.’s control.

Delivery Information

Please ensure that your name, delivery address and contact details are correct before completing your order.

If an incorrect or incomplete address is provided, the customer may be responsible for any additional shipping costs required to redirect or resend the order.

If tracking shows that your parcel has been delivered but you cannot locate it, please check the delivery location and contact us for assistance. We will do our best to help and will raise an enquiry with the courier where appropriate.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact:

info@amethebrand.com

Please include your order number so that we can investigate the delivery with the courier.

Nothing in this policy limits any rights or remedies available under Australian Consumer Law.

A Note on Packaging

Your piece will arrive in recyclable packaging, selected in keeping with our commitment to considered and responsible craftsmanship.

Returns & Exchanges

At A.M.E., each piece is created with intention—produced in limited quantities, shaped by hand and designed to move across time.

We invite you to choose thoughtfully. However, should something not feel right, we offer a considered return process.

Returns

We accept change-of-mind returns within 14 days of delivery.

To be eligible for a return:

• Items must be unworn, unwashed and in their original condition.

• All tags must remain attached.

• Items must be returned in their original packaging.

We reserve the right to decline returns that do not meet these conditions. By completing your purchase, you acknowledge and accept this Returns & Exchanges Policy.

For returns due to a change of mind, incorrect size or personal preference, the customer is responsible for all return shipping costs and any applicable duties or taxes.

Original shipping costs and any duties or taxes paid by A.M.E. on the customer’s behalf are non-refundable and will be deducted from the refund.

Example: If A.M.E. pays A$64 in duties on your behalf for a US order and you subsequently return the item due to a change of mind, that amount will be deducted from your refund because it cannot be recovered by A.M.E.

Exchanges

We offer exchanges, subject to availability.

For exchanges due to a change of mind, incorrect size or personal preference, the customer is responsible for:

• The cost returning the original item

• The cost of shipping the replacement item

• Any applicable duties or taxes or import charges 

Refunds

A refund may be issued when:

• The item is faulty or damaged.

• The item received is incorrect.

• An eligible return has been completed and the item has been received in its original condition, with all tags attached.

If your item is faulty, damaged or incorrect, please contact us as soon as possible. Where possible, notify us within 48 hours of delivery and include:

• Your order number

• Clear photographs showing the issue

Once the item has been assessed, we will offer an appropriate resolution, which may include:

• A full refund

• A replacement

Nothing in this policy limits your rights under Australian Consumer Law.

Shipping Costs

For change-of-mind returns and exchanges:

• Return shipping is the responsibility of the customer.

• Original shipping costs are non-refundable.

• International duties and taxes are non-refundable.

• Any shipping costs associated with an exchange are the responsibility of the customer.

If an item is confirmed to be faulty, damaged or incorrect, A.M.E. will reimburse reasonable return shipping costs.

Processing

Once your return has been received and approved:

• Exchanges will be processed within one business day.

• Refunds will be issued to the original payment method.

• Your bank or payment provider may require additional time to process the refund.

A Note on Craftsmanship

Each A.M.E. piece is made by hand using natural cotton, botanical dyes and traditional printing techniques.

Subtle variations in:

• Print placement

• Colour tone

• Texture

are not imperfections, but part of the garment’s individual story.

Contact

For all return and exchange enquiries, please contact:

info@amethebrand.com

We do not follow the rhythm of fast consumption.

We create pieces that remain—across time, places and generations.