Shipping policy
Shipping Policy
At A.M.E., each piece follows a slower rhythm.
From the moment your order is placed, it begins a considered journey—prepared, packed and dispatched with care.
Order Processing
All orders are typically processed within 24 hours.
We appreciate your patience while each piece is handled with care.
Once your order has been dispatched, you will receive a confirmation email containing your tracking details.
Estimated Delivery Times
-
Australia: 2–5 business days
-
International: 5–12 business days
Delivery times are estimates and may vary depending on the destination, customs processing, courier delays and other circumstances outside our control.
Shipping Costs
We offer complimentary shipping within Australia. Flat-rate shipping options are available for international orders and will be displayed at checkout.
International Duties & Taxes
A.M.E. covers applicable import duties on international orders, including orders shipped to the United States. You should not be required to pay these duties separately upon delivery.
Please note that duties paid by A.M.E. on the customer’s behalf are non-refundable. If an international order is returned due to a change of mind, incorrect size or personal preference, the duties paid by A.M.E. may be deducted from the refund.
Any local taxes or charges not included at checkout may remain the responsibility of the customer.
Tracking
All orders include tracking.
Once your order has been dispatched, you can follow its journey using the tracking information provided by email.
Courier scans may occasionally take some time to update. Delivery may also be delayed by customs processing, courier disruptions or unforeseen circumstances outside A.M.E.’s control.
Delivery Information
Please ensure that your name, delivery address and contact details are correct before completing your order.
If an incorrect or incomplete address is provided, the customer may be responsible for any additional shipping costs required to redirect or resend the order.
If tracking shows that your parcel has been delivered but you cannot locate it, please check the delivery location and contact us for assistance. We will do our best to help and will raise an enquiry with the courier where appropriate.
Lost or Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please contact:
Please include your order number so that we can investigate the delivery with the courier.
Nothing in this policy limits any rights or remedies available under Australian Consumer Law.
A Note on Packaging
Your piece will arrive in recyclable packaging, selected in keeping with our commitment to considered and responsible craftsmanship.