Refund policy

Returns & Exchanges

At A.M.E., each piece is created with intention—produced in limited quantities, shaped by hand and designed to move across time.

We invite you to choose thoughtfully. However, should something not feel right, we offer a considered return process.

Returns

We accept change-of-mind returns within 14 days of delivery.

To be eligible for a return:

  • Items must be unworn, unwashed and in their original condition.

  • All tags must remain attached.

  • Items must be returned in their original packaging.

We reserve the right to decline returns that do not meet these conditions. By completing your purchase, you acknowledge and accept this Returns & Exchanges Policy.

For returns due to a change of mind, incorrect size or personal preference, the customer is responsible for all return shipping costs and any applicable duties or taxes.

Original shipping costs and any duties or taxes paid by A.M.E. on the customer’s behalf are non-refundable and will be deducted from the refund.

Example: If A.M.E. pays A$64 in duties on your behalf for a US order and you subsequently return the item due to a change of mind, that amount will be deducted from your refund because it cannot be recovered by A.M.E.

Exchanges

We offer exchanges, subject to availability.

For exchanges due to a change of mind, incorrect size or personal preference, the customer is responsible for:

  • The cost returning the original item

  • The cost of shipping the replacement item

  • Any applicable duties or taxes or import charges 

Refunds

A refund may be issued when:

  • The item is faulty or damaged.

  • The item received is incorrect.

  • An eligible return has been completed and the item has been received in its original condition, with all tags attached.

If your item is faulty, damaged or incorrect, please contact us as soon as possible. Where possible, notify us within 48 hours of delivery and include:

  • Your order number

  • Clear photographs showing the issue

Once the item has been assessed, we will offer an appropriate resolution, which may include:

  • A full refund

  • A replacement

Nothing in this policy limits your rights under Australian Consumer Law.

Shipping Costs

For change-of-mind returns and exchanges:

  • Return shipping is the responsibility of the customer.

  • Original shipping costs are non-refundable.

  • International duties and taxes are non-refundable.

  • Any shipping costs associated with an exchange are the responsibility of the customer.

If an item is confirmed to be faulty, damaged or incorrect, A.M.E. will reimburse reasonable return shipping costs.

Processing

Once your return has been received and approved:

  • Exchanges will be processed within one business day.

  • Refunds will be issued to the original payment method.

  • Your bank or payment provider may require additional time to process the refund.

A Note on Craftsmanship

Each A.M.E. piece is made by hand using natural cotton, botanical dyes and traditional printing techniques.

Subtle variations in:

  • Print placement

  • Colour tone

  • Texture

are not imperfections, but part of the garment’s individual story.

Contact

For all return and exchange enquiries, please contact:

info@amethebrand.com

We do not follow the rhythm of fast consumption.

We create pieces that remain—across time, places and generations.